I have been running MS Office 2011 for Home and Student on my MacBookPro (OS 10.6.8 ) without any problems. Now all of a sudden, for no apparent reason, it crashes when I start, Excel, Word, or PowerPoint. I have uninstalled the program and reinstalled it three times using the following instructions from this link as well as read threads with others having the same issue but I can't seem to fix it.. http://support.microsoft.com/kb/2398768
After each uninstall, I did a startup from my Install CD and ran Disk Repair and Repair Permissions before reinstalling MS Office. Permissions and Disk Repair stated everything was fine and no problems found.
When I click on Word or Excel, it crashes and below is the report that I got when I just now opened Excel and I get the same with Word. I've even tried holding down the shift key and starting up Excel or Word and it still crashes.
I am far from being computer savvy but can someone please tell me why I can't get MS Office to work and explain to me in user friendly terms how I can fix it? I would really appreciate it. Thank you beforehand.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2014-02-03 19:16:54 -0500
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 14.0.0.100825
Crashed Module Name: CoreFoundation
Crashed Module Version: 550.44
Crashed Module Offset: 0x000076a9
Blame Module Name: CoreFoundation
Blame Module Version: 550.44
Blame Module Offset: 0x000076a9
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
After each uninstall, I did a startup from my Install CD and ran Disk Repair and Repair Permissions before reinstalling MS Office. Permissions and Disk Repair stated everything was fine and no problems found.
When I click on Word or Excel, it crashes and below is the report that I got when I just now opened Excel and I get the same with Word. I've even tried holding down the shift key and starting up Excel or Word and it still crashes.
I am far from being computer savvy but can someone please tell me why I can't get MS Office to work and explain to me in user friendly terms how I can fix it? I would really appreciate it. Thank you beforehand.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2014-02-03 19:16:54 -0500
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 14.0.0.100825
Crashed Module Name: CoreFoundation
Crashed Module Version: 550.44
Crashed Module Offset: 0x000076a9
Blame Module Name: CoreFoundation
Blame Module Version: 550.44
Blame Module Offset: 0x000076a9
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Microsoft Word For Mac Exception: Exc_bad_access
Exception: EXCBADACCESS (0x0001) Codes: KERNINVALIDADDRESS (0x0001) at 0x859e4020. 7 Microsoft Word 0x020205ec 0x2008000 + 0x185ec 8 Microsoft Word 0x02020584. Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another.
Microsoft Word Exception Exc_bad_access
All three stopped at once? See if you can locate associated preference files.
MacOFFX: How to Troubleshoot Office v. X for Mac Programs
Check your boot disk for errors. Restart your Mac while holding down the C key, pressing the power button and inserting your restore disk all at the same time. An Installer window will open, but do not proceed with any installations. Instead, from the Menu Bar, select Utilities > Disk Utility. In the Disk Utility window click First Aid, and then click Verify. If Disk Utility reports errors, click Repair. When Disk Utility is finished, from the Menu Bar, select Utilities/Startup Disk. Select MacintoshHD 10.x.x and click Restart.
Repair Disk Permissions:
Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select FirstAid, then click: Repair Disk Permissions. Quit DU when it's finished and reboot.
Performed any maintenance lately? Go here for help. Maintaining Mac OS X
Carolyn 🙂
MacOFFX: How to Troubleshoot Office v. X for Mac Programs
Check your boot disk for errors. Restart your Mac while holding down the C key, pressing the power button and inserting your restore disk all at the same time. An Installer window will open, but do not proceed with any installations. Instead, from the Menu Bar, select Utilities > Disk Utility. In the Disk Utility window click First Aid, and then click Verify. If Disk Utility reports errors, click Repair. When Disk Utility is finished, from the Menu Bar, select Utilities/Startup Disk. Select MacintoshHD 10.x.x and click Restart.
Repair Disk Permissions:
Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select FirstAid, then click: Repair Disk Permissions. Quit DU when it's finished and reboot.
Performed any maintenance lately? Go here for help. Maintaining Mac OS X
Carolyn 🙂
Mar 10, 2009 9:35 PM